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eCustomerOpinions

eCustomerOpinions

Finding out what your market thinks of you

eCustomerOpinions is a web-based survey tool which provides a fast and cost effective method of obtaining accurate feedback from your online or high street customers. The resulting insight can be used to improve your customers' experience and thereby increase conversion, reduce churn and foster brand advocacy.

By collecting your customers' and prospects' opinions of their experience, eCustomerOpinions enables you to identify any existing or potential issues before they seriously impact your business. Positive aspects are also highlighted, enabling you to build on them. Site feedback, user segmentation, likes and dislikes, customer satisfaction, brand advocacy tracking and competitive benchmarking can all be researched and reviewed.

Surveys can be produced and published in a matter of minutes, with the qualitative and quantitative data collected to produce real time analysis and reporting. eCustomerOpinions can also be linked with our sophisticated panel management system and other tools to provide crucial, actionable insight.

The multilingual application can be easily embedded in your website and can also include photos, graphics and video / audio clips to maximise feedback to creative output. Surveys can also be conducted via email (after expected delivery date) and other customer touchpoints, for example SMS, digital TV, interactive voice response, at the till or ATM.

Click here to see a demonstration survey which will show you the range of question types available.

For more information please contact us.